Policies & Guidelines

All rates are in US dollars - US $1.00 = BZD $2.00
A 9% hotel tax and 11.25% resort fee is applicable for all room stay
A 12.5% Government sale tax is applicable to all tours, transfers and restaurant service.
Payment for stay and services can be done with Visa and Mastercard, Cash or Bank transfer
Transfer to and from the Internation Airport or Belize city ferry terminal are NOT included but can be arranged starting at $150 USD for two guest with a duration of 1 hout and 15 minutes

We require valid contact information and photo identification (Passport and/or Identification Card (IC) from the guest making the reservations including first and last name, address, phone number, email and signature, along with the names of all guests occupying the room.
Check in starts at 3:00 PM
Check out starts at 11:00 AM
Early check starts at 1:00 PM at $35.00 per hour

All our rooms come with air conditioning to keep you cool and comfortable. Just a quick reminder: air conditioning works best when the windows are closed tight

Room occupancy limits are for your safety. If your party exceeds the maximum, we can help you find another room. Our rates are for single or double occupancy

! Please be advised that visitors are not permitted after 7:00 PM. Upon arrival, all visitors must check in with Guest Services on arrival. Registered guests are responsible for their visitors and may incur a fee for any guests who remain on the premises beyond the designated time.

We prioritize your comfort and well-being. Our hotel is 100% smoke-free, ensuring a fresh and healthy environment for all our guests and staff. To maintain this standard, we do not permit any smoking or the use of strong-smelling substances within our facility

Our laundry service offers a convenient 24-hour turnaround for just $25 USD per load. Enjoy our daily wash and fold service, ideal for guests needing quick and efficient care.

We’re excited to accommodate your special requests! Whether it’s a specific room number, unique decorations, adjacent rooms, or roll-away beds, we’ll do our best to make it happen upon your arrival.
While we’ll note your preferences on your reservation, please keep in mind that availability can’t be guaranteed in advance.
Add-on in room requests; Case of beer, Bottle of wine, Birthday cakes, Fruit platter, Chips and salsa

If you have any suggestions about our hotel services or if you experience any issues in your room or during your stay, please inform us immediately—we're here to assist you! Please keep in mind that reported after the fact may not qualify for service rate discounts, as our Guest Service team may not have the opportunity to address them.

Our hotel features surveillance cameras that oversee all public spaces, guaranteeing the safety of our guests their possessions. All recordings are digitally captured and securely archived for thorough safety management. Our committed security is on hand to monitor activities, with a team member stationed at the Guest Arrival area from 8:00 PM to 6: AM, prepared to assist in any emergency situation.

To secure your booking, a 30% deposit is required immediately. The full payment must be received within 30-15 days prior to your arrival.

Please find the payment and cancellation policy outlined below:
- Full payment is required 15 days before arrival.
- All packages are non-refundable and non-transferable.
- No refunds will be issued for arrivals, early departures, or no-shows.
- For group bookings of five or more rooms/cabins, a non-refundable deposit of 30% is required.

For bookings between December 15 and January 5, please be advised that cancellations made less than 45 days prior to your stay are non-refundable. We encourage you to plan accordingly to ensure a smooth and satisfactory experience.
We encourage all our guests to consider purchasing travel insurance. Unexpected changes, delays, or emergencies can sometimes disrupt your plans, and we want to ensure you’re protected. Your stay may become non-refundable in such cases, and we genuinely feel for those who are unable to enjoy their vacation due to unforeseen circumstances Travel insurance can provide peace of mind and safeguard your travel investment with Allianz -https:// www.allianztravelinsurance.com/